Are you fascinated by airports and how they run so smoothly, 24/7, no matter the weather or time of day?
Do you wonder who is in charge of making sure flights take off on time, baggage gets where it needs to go, and passengers stay safe and informed?
If so, you may be interested in becoming an Airport Operations Manager.
In this guide, we will explain in what the job is, what qualifications you need, and the steps you can take to get there.
What Does an Airport Operations Manager Do?
An Airport Operations Manager is like the quarterback of the airport. They oversee the daily functions that keep everything running smoothly and safely. This includes:
- Monitoring flight operations (arrivals, departures, delays)
- Coordinating with airlines, air traffic control, and security
- Managing airport staff, including ground crew and operations teams
- Ensuring safety and security protocols are followed
- Handling emergencies like bad weather, equipment failure, or medical issues
- Overseeing maintenance of runways, terminals, and support equipment
In short, they are responsible for the smooth operation of the entire airport. It’s a high-pressure job that requires strong leadership, attention to detail, and quick thinking.
Why Become an Airport Operations Manager?
Here are some compelling reasons why this career might be right for you:
- High demand: The aviation industry is expected to grow, especially in developing countries.
- Good pay: Salaries are competitive, with room to grow.
- Exciting environment: No two days are the same at an airport.
- Leadership opportunity: You’ll be in charge of critical operations.
- Global career potential: Airports around the world need experienced managers.
Step-by-Step on How to Become an Airport Operations Manager
Step 1: Finish High School (or Equivalent)
Your journey starts with a high school diploma or GED. Strong skills in math, English, geography, and computer science are helpful. If you’re still in school, consider taking classes in business, public speaking, or technology.
Step 2: Get a Relevant College Degree
Most airport operations managers have a bachelor’s degree. Here are some good options:
- Aviation Management
- Airport or Airline Operations
- Business Administration
- Logistics and Supply Chain Management
- Public Administration
Some universities even offer specialized degrees in Airport Management or Aeronautics.
Tip: Look for programs accredited by aviation authorities like the FAA (U.S.), ICAO (international), or ACI (Airports Council International).
Step 3: Gain Work Experience in the Aviation Industry
You don’t become a manager overnight. Start with entry-level jobs like:
- Ramp agent
- Airline customer service rep
- Operations coordinator
- Airfield maintenance assistant
- Airport security officer
These jobs will give you valuable insight into how airports operate and help you build relationships within the industry.
Step 4: Earn Certifications (Optional but Helpful)
Some employers prefer or require certifications. Here are a few that can boost your resume:
- AAAE Airport Certified Employee (ACE) – Offered by the American Association of Airport Executives.
- ACI Airport Operations Diploma – Internationally recognized.
- Certified Member (C.M.) – A step toward becoming an Accredited Airport Executive.
These courses typically cover airport safety, regulations, operations, emergency procedures, and leadership.
Step 5: Build Leadership Skills
Airport operations managers are leaders. You need to be comfortable making decisions under pressure and managing people. Here are ways to build those skills:
- Take leadership courses
- Join industry associations like AAAE or ACI
- Attend workshops or conferences
- Take on supervisory roles, even in small teams
Step 6: Apply for Airport Operations Roles
Once you have education and some experience under your belt, look for positions such as:
- Operations Supervisor
- Airport Duty Manager
- Airfield Operations Coordinator
- Terminal Operations Manager
You can find job listings on:
- Airport websites
- Aviation job boards (like AviationJobNet, AvJobs)
- Government job sites (if it’s a public airport)
What Skills Do You Need to Succeed?
Here are some essential skills for airport operations managers:
| Skill | Why It Matters |
|---|---|
| Communication | You’ll coordinate with staff, airlines, and officials. |
| Problem-solving | Delays, emergencies, and weather issues need quick action. |
| Leadership | You’ll lead teams, delegate tasks, and ensure smooth operations. |
| Multitasking | Many things can happen at once—flights, passengers, emergencies. |
| Attention to detail | Small errors can have big consequences in aviation. |
| Tech Savvy | Many systems are computerized—flight tracking, security, scheduling. |
How Long Does It Take to Become an Airport Operations Manager?
It typically takes 5 to 10 years from starting your education to becoming a manager. Here’s a rough breakdown:
- Bachelor’s degree: 3–4 years
- Entry-level job experience: 2–4 years
- Supervisory/coordination roles: 1–2 years
Salary and Job Outlook
According to the U.S. Bureau of Labor Statistics and industry sources:
- Average salary: $75,000 – $120,000 per year
- Top earners: Over $150,000, especially at major international airports
- Growth: The demand for skilled airport managers is expected to rise as air travel increases post-pandemic and airports modernize.
Pros and Cons of the Job
Pros
- High responsibility and impact
- Exciting and fast-paced environment
- Good salary and benefits
- Opportunities to work globally
- Clear career advancement path
Cons
- High stress, especially during delays or emergencies
- Irregular hours (nights, weekends, holidays)
- Long path to reach management level
- Need for continuous training and certifications
Frequently Asked Questions
1. Do I need to be a pilot?
No. Being a pilot is not required. This role is focused on operations and management.
2. Can I become a manager without a degree?
It’s possible but difficult. Most managers have at least a bachelor’s degree.
3. Is this job available internationally?
Yes. Every airport needs operations managers. The job title may vary slightly, but the responsibilities are similar worldwide.
4. Are there jobs in military or private airports?
Yes. Private airports, military airfields, and cargo hubs also need operations managers.
